PRIVACY POLICY
Our customers are central to everything we do. That's why, in addition to providing excellent service and value, we ensure that we protect your privacy responsibly by complying with national, European and Regulation (EU) no. 679/2016. At S.C. INNOVA-TEC BUSINESS SERVICES SRL, your privacy is important and taken seriously. This privacy policy explains how we collect, use and disclose your information when you use our website or interact with third parties with whom we have agreements regarding the processing of personal data. By using our website, you agree to this privacy policy.
Your rights and choices are also important to us. This policy gives you clear and explicit information about them and how you can contact us to update your data or exercise other rights.
ABOUT US
The website is operated and owned by S.C. INNOVA-TEC BUSINESS SERVICES SRL, with registered office in Bucharest, Sector 4, Splaiul Unirii, no. 160, building C3-filatura, wing 1, ground floor, registered with the Trade Register under no. J40/14445/2023, fiscal code RO40519890, CAEN: 4322. For other information, you can contact us at sales@heliofold.com or at phone number 0720780001.
ABOUT YOU
You, as a beneficiary of our services, are a data subject. That is why we have updated the privacy policy to be transparent about the processing of your data and to facilitate your access to modify, update or delete it.
WHY WE HAVE A PRIVACY POLICY
This privacy policy is necessary because we collect certain personal information about you when you use our website or contact us for various requests. The purpose of the policy is to inform you about:
- how and why we collect your personal data;
- to whom and under what conditions we disclose them;
- how we protect this data;
- your legal rights and the protection provided by law.
CHANGES TO THE PRIVACY POLICY
If we make changes to this policy, they will be displayed on this page. In case of major changes, we will inform you by email, making sure that you are aware of all the news.
LEGAL BASIS FOR DATA PROCESSING
We process your personal data only with your explicit consent, either when you use the website, or when we conclude a contract, or when you fill in the forms available on the site. Your consent can be withdrawn at any time as easily as it was given. For difficulties, you can contact us at office@heliofold.com.
WHAT INFORMATION WE COLLECT
We collect the following personal data to provide you with our services:
- contact data (name, email, address, telephone, etc.);
- usage data (how you interact with our site);
- marketing and communication preferences.
We do not collect data from minors under the age of 16 without written parental consent sent to office@heliofold.com.
WHEN WE COLLECT DATA
We collect your data when:
- you use the website;
- fill in the contact forms;
- sign up for the newsletter;
- participate in events organized by us.
NON-PERSONAL DATA
We also collect non-personal information that does not allow you to be directly identified. These are used to improve the website experience and to understand which sections of the website are of interest.
USE OF GOOGLE ANALYTICS
Our website uses Google Analytics to monitor traffic and user behavior. The information generated by cookies or IP addresses is collected and stored by Google to evaluate how the website is used. You can refuse the use of cookies by adjusting your browser settings.
HOW WE PROCESS YOUR PERSONAL DATA
We process your data both automatically and manually, ensuring that it is properly stored, organized and protected. The data is transmitted to third parties only when necessary and we delete it at your request or when the retention period expires.
WHY WE USE YOUR DATA
We use your data to give you access to our services, to personalize the experience on the website and to inform you about offers and products. We also use the data to prevent fraud and for market research.
WHO WE DISCLOSE YOUR DATA TO
We disclose your data to our logistics partners, our employees, marketing partners and competent authorities when necessary.
HOW LONG WE KEEP DATA
We keep your personal data for as long as necessary for the purpose for which it was collected or as required by law. If you ask us, we may delete or anonymize them for internal research.
YOUR RIGHTS
You have the right to:
- request access, correction or deletion of your data;
- restrict or withdraw consent to processing;
- request data transfer to another operator;
- submit a complaint to ANSPDCP.
HOW WE PROTECT YOUR DATA
We use security measures such as data encryption and firewalls to prevent unauthorized access, loss or theft. We encourage you to contact us if you believe the security of your data has been compromised.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites. We are not responsible for the privacy policies of other websites.
CONTACT US
For any questions or concerns regarding this privacy policy, you can contact us at office@heliofold.com or at the aforementioned address.